Inside Sales Phone Agent - Rentals

Location: New York, NY

Department: Rental

Type: Full Time

Min. Experience: Student (High School)

Objective

  • The goal of the Inside Sales Phone Agent is to provide exceptional service to our customers, develop client relationships, and assist in driving sales. The agent must use professional and inviting communication skills to assist our customers. The agent must also utilize their knowledge of cinema/ photography/ lighting to ensure that our customers have everything they need to have a successful shoot.

Responsibilities

  • Build quotes for clients
  • Create equipment rental orders  via phone and email
  • Setup payment options and proper documentation for accounts
  • Coordinate pickup and return times with proper departments
  • Assist client during shoot with any additional equipment or troubleshoot equipment with help from one of our technicians
  • Maintain good standing client relationship to help ensure continued business.

Skills & Experience

  • A high school diploma or GED is required for this position.
  • A Bachelor’s degree in film is a plus.
  • Ability to multitask and establish priorities to meet deadlines
  • Strong organizational skills
  • Moderate knowledge of Cinema/Stills/Lighting/Grip required
  • Strong technical skills on a computer
  • Experience with Microsoft Word, Excel, Outlook

Performance Factors

  • Phone Call Quality Assurance
  • Call and email volume
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